The Help Desk’s objective is to organize the exchange of messages between a business and its customers, partners, and suppliers. It is a communications tool that functions 24 hours a day. Even if no one is online to respond to messages, your customers can create a ticket at any time and wait for your answer
With Help Desk, your business organizes support actions using a history that automatically stores support actions for all customers, all topics, at all times.
Your business will improve customer contact, reduce costs from telephone calls, organize communications, and increase co-worker productivity.
Augment your business’s direct channels of communication; Improve communications with customers; Eliminate information loss from emails; Receive confirmation a message sent has been read (exact time); Reduce spam; Organize and control the flow of messages received by your business; Accompany support personnel productivity; Prestar suporte técnico aos clientes.
Give your customers technical support
Complete solution for web-based support, with online support (chat), opening of tickets, creation of FAQs, making documents, customer’s complete file, support histories, and much more available.
Complete Information Management
Organize documents, standardize processes, speed up communications, organize and control tasks and pending matters, manage workflow (internal processes), quickly send messages in a practical way to all staff members, and much more. Contact us now for more free, no obligation information!
MySuite provides your business with a complete communications and information management solution.
Contact us via Chat to speak with one of our operators in real time.
After business hours, you can open a ticket with your request at any time.
BraZip Technology uses the best technology for developing web-based software and solutions in a wide variety of market sectors.
