Manage all communication with your client in one system, keeping your CRM updated while maintaining high performance consulting; Keep registration data and conversation histories at hand for future reference; Open a differentiated channel of communications, carrying out support in real time; Make documents, manuals, and reports available to your clients, storing them all in just one place.
Internet sales (e-commerce) sites; Online courses / distance learning sites; Customer support; Internet service providers (IT businesses); Ombuds Center; Support for students; Affiliate support
Eliminate lost documents, and speed up searches and updates; Increase your business’s organization; Standardize processes, documenting them in a centralized location; Make corporate information known; Reduce expenses from telephone calls; Resolve problems with greater agility; Make files available on the web for customers and commercial partners; Set up chat rooms for virtual meetings; Send messages in a practical and efficient way; Control pending tasks by project, by customer, and by co-worker; Standardize processes and the centralizing of information; Reduce travel expenses. Create FAQs for customer support; Bring co-workers in different offices closer together; Connect professionals working on site or from home; Speed up decision making through contact in real time; Have real time dialogues with co-workers in a private space; Reduce the distance between your headquarters and your affiliates; Create a bulletin board for globalized communications; Create discussion lists for a variety of topics. Open a centralized channel for your Ombudsman; Increase your business’s organization; Analyze the progress of all critiques, complaints, or suggestions; Performance indicators for support actions rendered. Ombuds for Quality; Ombuds for support; Internal Ombuds for co-workers and partners. Control the flow of messages received by your business; Increase your business’s direct channels of communication; Reduce spam and information loss from email; Follow support personnel productivity; Inform date and time a message was read; Give technical support for and improve communication with customers; Control requests for information, service, or internal support; Document requests between co-workers; Follow up on requests between departments; Supervise delegated tasks and control time lines for their execution; Attach documents and files to requests; Improve organization and standardize internal processes by sending requests directly to a co-worker who will be responsible for them. Site for e-commerce and online courses; Support for customers, suppliers, and affiliates; Internet Service Providers (IT companies); Managing Ombuds Center; Support for schools and their students; Managing IT Help Desk; Control internal demands, like requests from the Sales sector or for internal maintenance of machinery and equipment; Integration between departments, clarifying work placement, complaints, and other varied requests. Control requests for information, service, or internal support; Document requests between co-workers; Follow the progress of requests between departments; Supervise delegated tasks and control; Attach files to requests; Better organize and standardize internal processes by passing requests directly to a co-worker who will be responsible for them; Control activities by Customer, Project, or Co-workers. Manage IT Help Desk; Help with workflow - the execution and control of activities and internal demands; Requests from Sales sector or requests for internal maintenance; Integration between departments, clarifying doubts, work placement, complaints, and other varied requests; Organize activities by project and delegate directly to interested parties; Personal planner; Control estimated time lines versus actual time spent, by project; Management of pending tasks by customer.
BraZip Technology uses the best technology for developing web-based software and solutions in a wide variety of market sectors.
