Advantages of our Help Desk resources

Price adjusted to your reality

Valor justo

Pay only for the people who will be using the system in your business.

No Minimum-Time Contract

Fique conosco pela qualidade

There is no minimum period required to subscribe. Stay on with us because of our quality.

Flexibility

Total flexibilidade

Increase or decrease the number of co-workers with ease.

Speed

Help Desk was developed to operate with the speed and agility your business needs. Tickets are sent directly to the sectors responsible, without middlemen, which reduces response time for your customer.

Security for Your Customer

Your customer can open a ticket using Help Desk by using the automatic identification at login using a unique password. This keeps third parties from accessing information exchanged with your business.

Interface

Attractive due to its ease of use and pleasant appearance, thus reducing the likelihood that your customers will resist using it.

Satisfaction

Your organization and professionalism will satisfy your customers. At all times, users have the convenience of being able to accompany the resolution of their tickets via the web and can receive email messages confirming actions undertaken by your business.

Quality

BraZip Technology has been offering high quality products and services for over ten years. We have a unique staff, trained and ready to help you, that radiates confidence and seriousness, including after you purchase our product.

Cost versus Benefit

Help Desk was designed to give support to any size company, which is why its price is accessible to even small businesses and micro-enterprises.

Advantages for You and Your Customer

Reports and Statistics

Reports and statistics show your business’s productivity by operator, category, or department. Analysis can be done for a specific period to verify the seasonality of sales or to evaluate employees’ performance and to determine human resource needs.

By surveying data, you can identify problems and how often they occur, including operator or system downtime. Thus, your business’s statistical information can be measured and studied in order to take preventative and corrective actions in all areas.

Security

Interactions with your business are recorded and can be accessed at anytime to consult and confirm important information.

Your solution is hosted at a data center in the USA to provide your data base with greater security through your monthly subscription.

Furthermore, BraZip Technology uses a variety of procedures for physical and electronic security to protect your information from loss and unauthorized access.

Standardization

Standardizing responses facilitates quality control for support and training new operators.

Efficiency increases by reducing the variety of texts for the same subject.

Even modifications can be done quickly and precisely, due to the rationalization of standards adopted with Help Desk.

Organization

Each ticket has a unique identification number so any operator can follow up with immediate support, as that operator will have full access to both the ticket’s and the customer’s histories.

In addition, as tickets are stored and ordered, you can search via keywords, transfer support to other operators or other departments, and add a solution to the knowledge base (Knowledge Base Management).

Knowledge Base

This resource serves as a library for solutions to problems. This makes closing tickets more agile, allows you to share solutions with all other operators, and standardizes your business’s response.

MySuite make this tool available in another resource, Knowledge Base Management, which is integrated with Help Desk and other resources

Cost Reduction

Receive no more SPAM at your business. Undesired messages cost businesses in the United States US$10 billion annually, according to Ferris Research.

Of that total, 44% is consumed by the IT infrastructure’s attempts to filter out and delete spam, 39% comes from lost employee productivity, and 17% is due to the use of technical support to solve problems arising from email.

Secure Exchanges of Information

Complete History

Even using anti-virus programs and firewalls, email is always a port of entry for losses, especially financial, caused by a virus.

With Help Desk, all contacts made (questions, answers, registrations, support requests...) are stored in a history, making it possible to access all past support actions for specific customers in just a few clicks of the mouse.

Cost Reduction

Receive no more SPAM at your business. Undesired messages cost businesses in the United States US$10 billion annually, according to Ferris Research.

Of that total, 44% is consumed by the IT infrastructure’s attempts to filter out and delete spam, 39% comes from lost employee productivity, and 17% is due to the use of technical support to solve problems arising from email.

Secure Exchanges of Information

Efficiently eliminate your business’s vulnerability to attacks by viruses, worms, and other threats that frequently circulate in emails.

Even using anti-virus programs and firewalls, email is always a port of entry for losses, especially financial, caused by a virus.

Complete History

With Help Desk, all contacts made (questions, answers, registrations, support requests...) are stored in a history, making it possible to access all past support actions for specific customers in just a few clicks of the mouse.

At any time, users themselves can look up and see all of their past interactions.

Advantages of This Mode

With its knowledge and experience acquired developing business software, BraZip Technology uses Web 2.0, leading edge technology in internet applications.

You do not need your own internet server;

Technical support is included with your subscription;

There is no cost in technical hours for installation. For common desktop type systems, those costs are often stratospheric;

Security is another strong point. Only authorized people in your business will have access to the system;

A variety of procedures are used to protect your information, like data backup, disk mirroring, redundant servers, etc;