Hitachi is constantly innovating. To do so, it has invested in research as a way to offer the best solutions in systems and equipment, surpass expectations, and bring well being and comfort to both Brazil and the world at large.
In Brazil since 1972, Hitachi – following corporate directives – has counted upon the participation of its employees, suppliers, business partners, and, above all, all of Brazilian society by directing part of its resources to research, thus developing the most advanced technology. With this, Hitachi has improved its products, developed its business, and benefitted society as a whole.
The partnership between Hitachi and mySuite has now lasted over four years. According to José Roberto, that company’s technical supervisor, our system has brought about several improvements. “We have used all of mySuite’s resources. We are managing catalogues and technical bulletins, registering all activity, filing all information from work and have established better relationships with internal and external customers.” Hitachi is using our solution in work processes in the areas of engineering and technical assistance.José Roberto points out some of the factors that have changed by using mySuite:
All information is digitally recorded, eliminating the possibility of errors and loss; Control and distribution of activities and knowledge are accessible wherever you are; Older information can be accessed, thus eliminating the need to discard it; Not using paper files and documents saves financial resources, reduces pollution, and provides for a better work environment.
FGV Online (Getúlio Vargas Foundation Online) was founded in 2000. Its mission is to develop and manage technology, methodology, and specific solutions for distance learning. These are the responsibility of FGV’s schools and institutes, both nationally and internationally, which are innovating and showing leadership in quality educational services.
Its aspires to become an international reference in distributing innovative and high quality educational services for distance learning. FGV Online serves undergraduate, graduate and MBA students, executives, and entrepreneurs, as well as corporate clients that develop e-learning projects.
The quality of FGV Online’s support for students – FGV’s clients – made a significant leap forward by using mySuite’s Help Desk, as it is a tool that provides transparency and speed of communications with those students. Through its Knowledge Base management resource, it is possible to consult and share important documents, necessary for support like course rules and the directories of various projects existing in our Program, among other internal information.
The Help Desk, besides providing an excellent interface for recording information, also provides different search options through a variety of available filters. With the Requests resource and the Internal Communicator, you can deal with and follow up on all support actions and the status of requests from students and corporate clients. Further, mySuite’s reports contribute a great deal towards setting up performance indicators for support areas.
According to Anderson Rodrigues, technical support coordinator, the principal advantage in using mySuite is having a complete communications tool on hand. It includes integrated resources that allow for:
Registering support actions – maintaining incident / request histories; Qualifying support actions – reducing the amount telephone and email traffic; Measuring each co-worker’s productivity while giving students support;Setting up Indicators – allowing for the creation of reports, defining quality goals and references. Facilitating control of support actions – permits accompanying requests from when they are opened until they are closed; Sharing knowledge – Organizing and spreading a variety of information and documents: directives, regulations, etc. Researching customer satisfaction with support actions;
Unimed Lençóis is a medical cooperative founded in 1991. Enrolled doctors render services and administer a Health Insurance program, an emergency room clinic, and two commercial pharmacies that their beneficiaries have the right to use. In addition, it is part of Unimed, a network of medical cooperatives that serves the entire country.
MySuite improved and facilitated communications between departments, especially communication with distant sites. With mySuite, those sites began to receive and make requests by using messages and the internal communicator.
According to IT manager Gabriel José Rando, due to its ease of use and available resources, mySuite is involved in various processes (workflow) in the company, particularly with the request resource
“Its greatest advantage is that it is totally online, which lets an operators see messages and requests wherever they are, including when using the system at our distant sites.”
BraZip Technology uses the best technology for developing web-based software and solutions in a wide variety of market sectors.
