Online Support

Guarantee quality, ease, and agility in providing support for customers, partners, and suppliers.

Improve communications, thus strengthening your relationship with your customers;

Facilitate and streamline contact with your business’s customers, partners, and suppliers;

Provide your customer with a high level of satisfaction, resolving all doubts in real time;

Increase customer confidence and loyalty which, in turn, increases sales;

Generate loyalty through personalized support.


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Help Desk

Designed to organize the exchange of messages between your business and your customers, partners, and suppliers.

Control the flow of messages your business receives;

Increase your business’s direct channels of communication;

Reduce spam and information loss from email;

Follow support personnel’s productivity;

Give the date and time messages are read;

Give technical support and improve communication with customers.

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Internal Requests

Meet the demand for internal communications between departments, sectors, and co-workers

Control requests for information, service, and internal support;

Document requests between co-workers;

Follow requests’ progress between departments;

Supervise delegated tasks and control deadlines;

Attach files to requests;

Better organize and standardize internal processes, passing requests directly to a co-worker who will be responsible for them.


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Knowledge Base Management

A communications channel for sharing, disseminating, and distributing corporate information to members of your staff and co-workers.

Totally eliminate lost documents and misplaced information;

Increase organization;

Standardize files and processes;

Make corporate information known;

Centralize information;

Quickly update documents using a standard procedure and make files available on the web.

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Internal Corporate Communicator

Communications with your staff members is a basic management tool.

Improve communications between co-workers;

Substitute the use of popular communicators as a way to reduce productivity lost from matters unrelated to your business;

Increase network security by preventing spam, viruses, and worms;

Reduce the time employees travel between departments, while maintaining contact with employees and co-workers anywhere in the world.


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Chat Rooms

Promote virtual encounters in real time between your co-workers, wherever they are.

Participate in real time dialogue with your co-workers in a private space;

Maintain a history of all conversations;

Quickly and agilely resolve problems;

Reduce travel expenses;

Reduce the distance between your headquarters and affiliates.

Discussion Forums

Provides a place where a select group of co-workers can discuss a task or project.

Discuss future and ongoing projects, and encourage collaboration between people and staffs;

Open channels of communication with people in other locations;

Encourage co-worker participation on diverse matters;

Disseminate basic and strategic information among specific groups.



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Project and Task Management

Help managers delegate, follow up on, control, and carry out tasks

Delegate tasks;

Control pending matters;

Create levels of agreement about priorities for carrying out determined tasks;

Supervise delegated tasks and control completion deadlines;

Remember important activities;

Organize daily activities.



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Message System

Make a complete system of direct messages available with exclusive addressing and file attachments.

Improve internal communications;

Inform co-workers in a given department about changes in procedures;

Use public messages for praise or send private messages;

Send messages to all co-workers to create a Bulletin Board.

Controlling Estimated Time Lines and Actual Time Spent

Tool applied to the entire system, making it possible to control how much time is spent on each project by individual co-workers.

Control the amount of time worked per customer or co-worker;

Manage the total time spent on individual projects;

Analyze estimated time lines versus time actually spent (worked);

Create reports for billing time worked per customer or per co-worker.

Document Storage

A manageable online library with all of your files and documents, a center allowing those files and documents to be distributed.

Centralize documents;

Make documents available to your internal staff;

Make documents available to customers and partners;

Receive customers’ files.

CRM - Registering Customers and their Histories

Have a complete file with a history for all of your customer’s data, including communications.

Organization and professionalism for communications with your customer;

Always have all communications data about your customer at hand, without having to depend on third parties;

Control pending matters per customer;

Consult basic registration data or past conversations.

Telephone Support

Control telephone traffic, computing time spent and solutions carried out during support actions.

Register telephone calls received and made;

Compute how much time is spent on telephone support for all operators;

Follow up on pending questions that have been asked via telephone support;

Provide reports for all telephone support given per customer;

General Reports

System for generating over 120 types of complete management level reports

View evaluations of support activities rendered;

Have a holistic view of your business;

Control support time and response time for calls;

Consult histories and generate reports for your customers;

View graphics for performance and peaks in support;

Consult quantitative data and statistics per sector requesting them.