Being conscious of the need to offer your customer communications channels is absolutely necessary for any undertaking’s success.
Online Support guarantees quality, ease, and agility while offering your customers, partners, and suppliers support. The relationship with you business is done in real time, allowing you to accompany all negotiations and post-sales followup.
Using this tool, business deals are closed in a clearer and more objective way, increasing both the sensation of security when buying and customer satisfaction. Our chat system can be your central contact point for receiving customer requests and complaints.
Managerial reports with a variety of statistics, evaluations of quality, control of Average Resolution Time (ART), peaks in support, among others;
Pre-defined messages to facilitate contact and avoid wasting time typing the same phrases every time a new customer contacts you;
Control wait time;
Storage of dialogues that lets you research even anonymous chats;
Wait time per groups of support personnel;
Scalability: use a tool designed to support your business’s growth; Possibility of transferring support among operators.
Learn more about the advantages of using Online Support
Complete solution for web-based support, with online support (chat), opening of tickets, creation of FAQs, making documents, customer’s complete file, support histories, and much more available
Complete Information Management
Organize documents, standardize processes, speed up communications, organize and control tasks and pending matters, manage workflow (internal processes), send messages in a quick and practical way to all staff members, and much more. Contact us now for more free, no obligation information
MySuite provides your business with a complete communications and information management solution.
Contact us via Chat to speak with one of our operators in real time.
BraZip Technology uses the best technology for developing web-based software and solutions in a wide variety of market sectors.
