Live Chat Support: An online tool that enables innovative, differentiated and fast real time contact with customers. Customer Help Desk: A ticket recording system that manages the flow of requests between a company and its customers. Corporate Help Desk: Similar to the Customer Help Desk, but used internally for providing support to employees. Knowledge Manager: A communication channel for sharing, disseminating and distributing corporate information among the members of an organization. Job Manager: An effective way to control, manage and track corporate tasks, with the option of grouping them into projects. Messenger: An instant messaging application developed to improve real time communication between employees. Discussion Forum: An online space where users can share and discuss information and opinions through a series of posts and replies.

This module has all the benefits of a customer help desk but is intended exclusively for internal use, acting as a centralized location for submitting requests. Conveying information between the various departments, sections and employees within a company can be easily managed and monitored using this helpful tool. The corporate help desk is extremely useful for internal IT support and also for processing other business data that may require recording, monitoring and control. With this useful tool all pending internal requirements can be closely monitored, making it easier to control, manage and track every task. Besides all of these advantages, the modular structure of our software offers your company the freedom to choose, and pay for, only what it really needs. All of our modules are web-based and simple to set up and maintain and other mySuite modules can be added or removed at any time to meet your requirements. • Scalable platform capable of meeting your current needs with functionality that supports the natural growth of your corporate demands • No more dependency on phones, intercoms and other inefficient internal communication devices • Easy to understand and to use, reducing the amount of training time • Efficient ticket system that lets users track their open issues without having to talk on the phone or communicating through email • Consistent feedback can help the growth of your company by keeping you informed on what works and was does not • Users can have confidence that each issue has been logged and is being dealt with as well as check on progress • Action log to record every event in a helpdesk job history • Structured workflow for all helpdesk activity • Happier staff and faster response time will mean lower costs and higher productivity • Web-based interface accessible from any computer with an internet connection • Seamless integration into your existing network environment. There is no need to reorganize your infrastructure • The data is hosted in a Secure Data Center for increased security • You do not have to worry about open networks security flaws such as viruses, worms and other threats