Live Chat Support: An online tool that enables innovative, differentiated and fast real time contact with customers. Customer Help Desk: A ticket recording system that manages the flow of requests between a company and its customers. Corporate Help Desk: Similar to the Customer Help Desk, but used internally for providing support to employees. Knowledge Manager: A communication channel for sharing, disseminating and distributing corporate information among the members of an organization. Job Manager: An effective way to control, manage and track corporate tasks, with the option of grouping them into projects. Messenger: An instant messaging application developed to improve real time communication between employees. Discussion Forum: An online space where users can share and discuss information and opinions through a series of posts and replies.

Each of the modules that make up mySuite has its own useful characteristics and when these are put together, a wide range of features can be obtained. Unlimited installations You can install mySuite on as many computers as you like. Unlimited updates Since all of the applications are web based, you don't have to update them, and yet you will always be using the latest version. Available anywhere, anytime MySuite is platform independent. This means that it can be accessed the same way that people access their email, from anywhere and using any available browser. No minimum hardware requirements MySuite can be accessed from any computer with a connection to the internet. Data is safe Exchange data without having to worry about open networks security flaws such as viruses, worms and other threats Free hosting, support and updates Our monthly fee includes support, hosting, product maintenance and version updates. There is no long term contract, no signup fees and no termination fee. You can upgrade, downgrade or cancel at any time. Modules can be obtained separately You can add or remove modules at any time to precisely fit your company's needs Unlimited customers There is no limit to the number of customers that use the system. Unlimited requests There is no limit to the number of requests received by the system. Unlimited departments You can create as many departments as you wish so that operators can be divided into specific groups for more efficient services. Multiple websites Online customer support can be offered on any amount of websites. This means that the Customer Help Desk and Live Chat Support links may be used on as many sites as you wish. Use as many operators as your plan allows We offer three licensing plans and the number of operators you can create will only be limited to the maximum number of users of your plan. The system is able to use an unlimited number of operators. Sound and popup alerts Sound and popup alerts help keep track of customers requesting a chat and to notify various other events, even when the application is minimized. Customizable website images and logo You can use your own custom images for notification to users about your live support status (online/offline), and for the customer support images, such as the initiate chat image and the help desk image. Customizable Fields Most of the fields in mySuite can be customized and new fields can be created to meet specific needs. Customer transfer An operator can transfer the customer to another operator at any time simply by selecting the new operator from a list. Multiple operator service Even after a customer has been transferred, the operator responsible for the transferral may continue being part of the chat throughout the whole session. Chat transcript sent via email The customer can choose to receive a copy of the chat via email. Service Ratings Visitors can rate the support that they received in chats or via help desk tickets, so operator performance may be monitored at all times. Detailed Reports Many kinds of reports can be generated within mySuite, making it easy to analyze the system statistics.