Live Chat Support: An online tool that enables innovative, differentiated and fast real time contact with customers. Customer Help Desk: A ticket recording system that manages the flow of requests between a company and its customers. Corporate Help Desk: Similar to the Customer Help Desk, but used internally for providing support to employees. Knowledge Manager: A communication channel for sharing, disseminating and distributing corporate information among the members of an organization. Job Manager: An effective way to control, manage and track corporate tasks, with the option of grouping them into projects. Messenger: An instant messaging application developed to improve real time communication between employees. Discussion Forum: An online space where users can share and discuss information and opinions through a series of posts and replies.

Common Benefits for all the Modules: • Web-based interface accessible from any computer with an internet connection • Seamless integration into your existing network environment • There is no need to reorganize your infrastructure • The data is hosted in a Secure Data Center for increased security • You do not have to worry about open networks security flaws such as viruses, worms and other threats • Scalable platform capable of meeting your current needs with functionality that supports the natural growth of your corporate demands Benefits of the Live Chat Support Module: • Automate common tasks such as writing letters, sending faxes or email • Develop customer loyalty through intelligent and consistent communications • Reduce costs by increasing the productivity of your customer service and support staff • Reduce operator training time with a familiar look and feel • Manage multiple chats simultaneously • Call transfer possible at any time • Keep customers informed and satisfied • Develop customer loyalty through intelligent and consistent communications • Customizable web portal page • Easy integration with your web site • Uses RTMP (Real Time Message Protocol) for improved speed Benefits of the Customer Help Desk Module: • Use of the internet to provide quick support to remote clients • Significant reduction in telephone costs • Easy to understand and to use, reducing the amount of training time • Efficient ticket system that lets customers track their open issues without having to phone or communicate through email • Increase in customer satisfaction • The ability to determine and better manage issues with your service or products • Consistent feedback can help the growth of your company by keeping you informed on what works and was does not • Clients can be sure that each issue has been recorded and is being dealt with as well as check on progress • Clients are informed through an email about the status of their helpdesk job • Action log to record every event in a helpdesk job history • With the ability to solve problems quicker, staff can boost productivity by assisting more customers • Happier staff and faster response time will mean lower costs and higher productivity Benefits of the Corporate Help Desk Module: • No more dependency on phones, intercoms and other inefficient internal communication devices • Easy to understand and to use, reducing the amount of training time • Efficient ticket system that lets users track their open issues without having to talk on the phone or communicating through email • Consistent feedback can help the growth of your company by keeping you informed on what works and was does not • Users can have confidence that each issue has been logged and is being dealt with as well as check on progress • Action log to record every event in a helpdesk job history • Structured workflow for all helpdesk activity • Happier staff and faster response time will mean lower costs and higher productivity Benefits of the Knowledge Manager Module: • Produce and conserve intellectual property assets • Increase revenue and lower operating costs • Improve decision-making while reducing risk • Lift productivity and efficiency by speeding innovation • Unleash new ideas and creativity • Help create a more adaptive, responsive, dynamic and flexible organization • Anticipate and better prepare for the future • Improve and accelerate learning • Enhance team collaboration and coordination • Maximize the organization's use of available collective wisdom and improve the flow of knowledge • Improve the ability of the organization to manage change • In general, be better able to create, capture, share, protect and disseminate knowledge and intellectual capital Benefits of the Job Manager Module: • Increase revenue and lower operating costs • Organize the work load so you can see the true resource allocation • Alert your operatives immediately about jobs • Lift productivity and efficiency • Help create a more adaptive, responsive, dynamic and flexible organization • Better prepare for, and anticipate, the future • Enhance team collaboration and coordination • Reduce administration and give managers control of the business • Improve the ability of the organization to manage change • Have better knowledge transfer occur in the execution of projects • No more dependency on phones, intercoms and other inefficient internal communication devices • Access online from anywhere, not just in the office Benefits of the Messenger Module: • Fast, comprehensible and extremely convenient • Very safe and simple to use • A Scraps module to send scraps and attached files is also provided • Added users become available immediately for all other users, there is no need to update your contact list • Previous messages are recorded and can be easily accessed during a chat • History is kept on the server side and thus users will never lose their messages • The full history and statistics can be accessed by the system administrator • Uses RTMP (Real Time Message Protocol) for improved speed Benefits of the Discussion Forum: • Messages are archived centrally providing a database of interactions • Users are instantly notified of updates to topics of their interest • Multiple files can be attached to posts • Search tags can be added to topics to speed up searches • Time between messages allows for reflection on the topic • Newer users have added time to read and compose answers • All the users that are taking part in a topic have a voice • Interaction enhances learning and builds relationships • Answers to questions can be seen and discussed by all • Forum discussion is less formal and potentially richer than face to face • Messages are archived centrally providing a database of interactions • Procedures are more transparent to all