Live Chat Support: An online tool that enables innovative, differentiated and fast real time contact with customers. Customer Help Desk: A ticket recording system that manages the flow of requests between a company and its customers. Corporate Help Desk: Similar to the Customer Help Desk, but used internally for providing support to employees. Knowledge Manager: A communication channel for sharing, disseminating and distributing corporate information among the members of an organization. Job Manager: An effective way to control, manage and track corporate tasks, with the option of grouping them into projects. Messenger: An instant messaging application developed to improve real time communication between employees. Discussion Forum: An online space where users can share and discuss information and opinions through a series of posts and replies.

A web based customer help desk is an online support interface for consumer interaction in place of face-to-face or phone support. Consumers benefit from this support mainly because it can be available 24/7, unlike most company offices. Adding to this, web based connections are convenient and accessible from virtually anywhere. Whether you are running a small company or large corporate network, your business can't survive without delivering quality support to your customers. Help desk software is a powerful tool that allows you to effectively manage relationships with your customers, using a centralized platform to handle issues received via a support ticket. A customer help desk is a must have for any company doing business online because nothing is more important than keeping your customers satisfied. Both customers and personnel will benefit from a productive help desk program. Purchasing our help desk software will certainly increase your customers' satisfaction and their desire to continue business with you. Without such a management program, staff can be easily overwhelmed with support calls and emails. Customer support should be the top priority on any business' agenda because without a loyal customer base, a company simply will not thrive. Besides all of these advantages, the modular structure of our software offers your company the freedom to choose, and pay for, only what it really needs. All of our modules are web-based and simple to set up and maintain and other mySuite modules can be added or removed at any time to meet your requirements. • Scalable platform capable of meeting your current needs yet supporting the natural growth of customer demands • Use of the internet to provide quick support to remote clients • Significant reduction in telephone costs • Easy to understand and to use, reducing the amount of training time • Efficient ticket system that lets customers track their open issues without having to phone or communicate through email • Increase in customer satisfaction • The ability to determine and better manage issues with your service or products • Consistent feedback can help the growth of your company by keeping you informed on what works and was does not • Clients can be sure that each issue has been recorded and is being dealt with as well as check on progress • Clients are informed through an email about the status of their helpdesk job • Action log to record every event in a helpdesk job history • With the ability to solve problems quicker, staff can boost productivity by assisting more customers • Happier staff and faster response time will mean lower costs and higher productivity • Web-based interface accessible from any computer with an internet connection • Seamless integration into your existing network environment. There is no need to reorganize your infrastructure • The data is hosted in a Secure Data Center for increased security • You do not have to worry about open networks security flaws such as viruses, worms and other threats