Live Chat Support: An online tool that enables innovative, differentiated and fast real time contact with customers. Customer Help Desk: A ticket recording system that manages the flow of requests between a company and its customers. Corporate Help Desk: Similar to the Customer Help Desk, but used internally for providing support to employees. Knowledge Manager: A communication channel for sharing, disseminating and distributing corporate information among the members of an organization. Job Manager: An effective way to control, manage and track corporate tasks, with the option of grouping them into projects. Messenger: An instant messaging application developed to improve real time communication between employees. Discussion Forum: An online space where users can share and discuss information and opinions through a series of posts and replies.

Live chat support service makes it possible for your operators to answer questions, interact and solve problems at speeds impossible to achieve with traditional methods. Live chat support also gives you vital information about how consumers got to your site, how long they've been there, and where exactly they committed to buy or decided to leave, giving you new insight into what is and isn't working with your website as well as with your staff. Our live chat support is a scalable contact center infrastructure available on a 24/7 basis. Online consumers are usually impatient and demanding, expecting answers from your online support group at all times. This is easily achieved through a portal on your website that points customers directly to your attendants during business hours or to an email of your choice. The portal on your website is customizable. You can change the look of your chat window, alter buttons, text and images, including your company logo, so that chat service can greet customers with your company's particular look and style. In short, live chat support will reduce costs by increasing the productivity of your support staff and greatly improve customer satisfaction. Besides all of these advantages, the modular structure of our software offers your company the freedom to choose, and pay for, only what it really needs. All of our modules are web-based and simple to set up and maintain and other mySuite modules can be added or removed at any time to meet your requirements. • Develop customer loyalty through intelligent and consistent communications • Reduce costs by increasing the productivity of your customer service and support staff • Reduce operator training time with a familiar look and feel • Manage multiple chats simultaneously • Call transfer possible at any time • Keep customers informed and satisfied • Develop customer loyalty through intelligent and consistent communications • Customizable web portal page • Easy integration with your web site • Uses RTMP (Real Time Message Protocol) for improved speed • Web-based interface accessible from any computer with an internet connection • Seamless integration into your existing network environment • There is no need to reorganize your infrastructure • The data is hosted in a Secure Data Center for increased security • You do not have to worry about open networks security flaws such as viruses, worms and other threats