A web based customer help desk is an online support interface for consumer interaction in place of face-to-face or phone support. Consumers benefit from this support mainly because it can be available 24/7, unlike most company offices. Adding to this, web based connections are convenient and accessible from virtually anywhere. Read More... The job manager module is a comprehensive job management, workflow and time tracking solution that delivers both operational information and the ability to monitor corporate productivity and efficiency from a single reliable source. Read more... Our messenger module is a web-based instant messaging application that allows an employee to communicate with another in real time over the Internet, regardless of where they are. Efficient communications between members of a work team is essential and generates superior results. Read more... Our forum module was created due to frequent requests from some of our customers. These customers wanted a place where an issue or a project could be discussed between a selected group of employees without the need to fix up a meeting or dislocate workers taking part in the activity. Read more... Knowledge management is the process of capturing and sharing a community’s collective expertise to fulfill its mission, it takes advantage of an organization’s most valuable asset, the collective expertise of its employees and partners. Read more... Live chat support service makes it possible for your operators to answer questions, interact and solve problems at speeds impossible to achieve with traditional methods. Live chat support also gives you vital information about how consumers got to your site, how long they've been there, and where exactly they committed to buy or decided to leave, giving you new insight into what is and isn't working with your website as well as with your staff. Read more... This module has all the benefits of a customer help desk but is intended exclusively for internal use, acting as a centralized location for submitting requests. Conveying information between the various departments, sections and employees within a company can be easily managed and monitored using this helpful tool. Read more...