Communications is carried out using RTMP (Real Time Message Protocol). There is no need to “refresh” the page to see if there are new messages.
Your operations will flow much more quickly and efficiently than in traditional chats.
We have developed our system to increase security levels during dialogues, reducing the possibility of infections from viruses, worms, and other threats.
We have a variety of physical and electronic security procedures to protect data from loss and unauthorized access. In addition, message traffic uses sockets.
Your customers will feel more secure knowing that there is a team trained and ready to attend to them, transmitting confidence and seriousness through your site.
BraZip Technology has been on the market for over ten years, offering high quality, reliable and serious products and services.
Todo o histórico das conversações anteriores é armazenado de forma a permitir buscas na base de dados pelos atendimentos efetuados, tanto no chat quanto no Help Desk, para determinado usuário, tornando o contato com sua empresa cada vez mais rápido e pessoalAll histories of prior conversations are stored in our data banks so a search can be made for the appropriate support actions and user, whether in a chat or using the Help Desk. This makes contact with your business quicker and more personal.
With that history, you can easily determine your customer’s needs and expectations.
Using software appropriate for communications with customers instead popular communicators shows your business’s seriousness and professionalism. It also avoids conversations that are not germane to your business’s principal activity.
Using software like the now deactivated MSN and similar communications programs winds up resulting in lost productivity through employees’ contact with friends and relatives.
Our system’s chat has the same functionality as MSN, but it is active on your business’s private network, making communication more professional.
An operator can attend to several customers at the same time and still interact with other operators.
Our system lets you configure it so each operator can carry out a maximum number of simultaneous support actions, thus preventing a drop in quality during support.
This resource facilitates and puts support requests made on your site in order. If an operator is carrying out simultaneous support actions and the number customers waiting is greater than capacity, Online Support will automatically place those customers in order and send them to the operator as previous support actions are concluded.
This button placed on your site advises visitors if your support system is active (online) with operators available to render support. If your company does not offer 24 hour a day online support, this button will show that support is offline. Your customer can leave a message that will be sent to your email.
Pay only for the number of people who will be using the system in your business.
There is no minimum period required to subscribe. Stay on with us because of our quality.
Increase or decrease the number of co-workers with ease.
Search filters permits research into the histories of support actions rendered.
Those searches can be chosen according to an operator’s needs.
The customer may select which department he wants to contact. Thus, your business will offer quicker support, as doubts will be routed directly to the sector responsible. It also lets support be transferred to other operators.
The support window can be personalized with the standard adopted by your organization, such as logotype and colors. During support actions, your logo or name will be visible and etched into your customer’s memory by the excellent service you have offered.
You can program automatic responses (greetings, answers, farewells, etc.) to standardize support actions and make them orderly. Since customers generally ask similar questions, those messages are sent more quickly than if they are typed, thus avoiding mistakes and the use of abbreviations.
Whenever there is a request for support, the system emits sound and visual alerts to catch the attention of both the operator and the customer so they can begin interacting
Generating reports facilitates the control of support actions by operator, department, and customer, among others.
Your business can closely accompany each support team member’s performance, making new hires, moving personnel, and making departments larger, if needed.
With its knowledge and experience acquired developing business software, BraZip Technology uses Web 2.0, leading edge technology in internet applications
You do not need your own internet server;
Technical support is included with your subscription;
There is no cost in technical hours for installation. For common desktop type systems, those costs are often stratospheric;
Our system will never be out of date, as updates and improvements are sent automatically;
Security is another strong point. Only authorized people in your business will have access to the system;
A variety of procedures are used to protect your information, like data backup, disk mirroring, redundant servers, etc;
Solution access can be done through internet browsers, allowing contact with customers, partners, workers, and suppliers anywhere in the world;
Our rental / subscription system allows for a 40% reduction in costs when compared to traditional desktop software.
Contact us via Chat to speak with one of our operators in real time.
After business hours, you can open a ticket with your request at any time.
BraZip Technology uses the best technology for developing web-based software and solutions in a wide variety of market sectors.
